Meet Riley, the receptionist who never lets a Neufeld call go to voicemail.

When your hands are inside a furnace, she answers. She books real appointments into your Google Calendar, reads every booking back to the caller before it lands, and texts the customer a confirmation — 24 hours a day.

Call her now: (778) 760-2268 She's live. Try to book a furnace repair — she'll handle it.

Your office line stays 604-854-6792. Riley only catches what you can't.

What a missed call costs a heating company

~40%of calls to trades go unanswered during working hours

$400+average value of a single service call — far more in furnace season

78%of customers book with whoever answers first

What she does for Neufeld

Built around how a family heating company actually runs — not a call centre script.

Booking

Real appointments, real calendar

She checks your Google Calendar for genuinely free windows, offers two, and books a 2-hour arrival window. No double-bookings, ever.

Accuracy

Reads every booking back

Name, address, job, time — read aloud to the caller before anything is booked. What they heard is what gets booked, or nothing does.

Follow-up

Texts the customer

Instant confirmation text after booking. If a caller hangs up early, she texts them so the lead isn't lost.

Dispatch

You text her, she tells the customer

Text "heading to the Clearbrook job next" from your cell and she texts that customer a heads-up. No more "where's my technician" calls.

After hours

Never closed

No-heat emergency at 9 pm in January? She answers, books the morning's first window, and flags it urgent for you.

Judgment

Knows her limits

She never quotes prices — that's yours. Anyone describing danger is told to call 911 or FortisBC first. Unusual requests get your callback.

Your dashboard, the morning after

Every call, booking, and text she handles is logged for you. This is sample data — yours fills in from day one.

Neufeld Heating Service — Riley's activityTuesday 7:04 am

Time	Caller	What happened	Outcome
9:12 pm	(604) 850-••31	Furnace short-cycling, McMillan Rd	Booked — today 8-10 am
7:48 pm	(778) 241-••90	Hot water tank leaking, Clearbrook	Booked — today 10-12
6:15 pm	(604) 302-••77	Asked about heat pump rebates	Callback flagged for you
5:52 pm	(604) 852-••14	Hung up before booking	Text-back sent — replied, booked Thu
4:30 pm	You	"On my way to the Marshall Rd job"	Customer notified by text

How she plugs into your day

Nothing to install, nothing changes for your customers.

Keep your number. 604-854-6792 stays exactly as it is. Your phone rings first, always.
Forward the misses. One carrier setting sends only unanswered calls to Riley. Answer when you can; she catches the rest.
Connect your calendar. Two clicks with your Google account. Bookings appear like you typed them yourself.
That's it. She answers as Neufeld Heating Service from the first ring.

Hear her yourself — it takes one call.

The number below is a live demo, answering right now. Call it the way a customer with a dead furnace would, and see what your callers could be getting.

(778) 760-2268

Prepared for Neufeld Heating Service by Groundcrew AI (Fraser Valley) · hello@groundcrewai.ca · This is a private demonstration page, not affiliated with or endorsed by Neufeld Heating Service — yet.